Northwest CT Public Safety Communication Center, Inc. - Call Taker FULL-TIME ONLY

Job Overview

Department Northwest CT Public Safety Communication Center, Inc.
Job TitleCall Taker FULL-TIME ONLY
Salary$20.52 and up based on qualifications and experience
Deadline Dec 31, 2022 11:59 PM Eastern
Registration Fee$35.00
Location Waterbury, CT
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Job Announcement


Salary: $20.52 and up based on qualifications and experience

Shifts: Days, Evenings, Overnights

Northwest CT Public Safety Communication Center, Inc., CT Public Safety Jobs


Northwest Public Safety is a private, not for profit, Regional 9-1-1 Communication Center serving multiple municipalities throughout CT for over 40 years.  Northwest is responsible for dispatching twelve (13) EMS Agencies, eleven (11) Fire Departments, one (1) Regional ALS Fly Car System, two (2) Law Enforcement Agencies and providing CMED Service to twenty-eight (28) Cities and towns and six (6) area Hospitals.

Pre-Employment Testing is Required:

These tests are used as a means of determining the suitability of a job applicant for this position, and will test your computer skills, reading comprehension as well as a personality assessment.  The scores of these tests are a crucial part of the employment process and will decide how you move along in the selection process.

General Job Description:

  • Answering incoming 911 phone calls
  • Gathering critical information form callers
  • Entering information into Computer Aided Dispatch System
  • Making quick decisions and reacting with reason
  • Answering all non-emergency calls, determine the caller's needs, and route the call to the appropriate dispatcher or agency
  • Remaining calm, professional, courteous and respectful at all times
  • Ability to work efficiently under pressure

Must Be Available: Holidays & Weekends

Criminal/Educational Background Check required. Physical and Drug Screen will be conducted.

Preferred Requirements:

The following are PREFERRED but not required to apply:

  • Telecommunicator Certified
  • Dispatch Experience
  • Live in Service towns (Ansonia, Beacon Falls, Bethany, Bethlehem, Derby, Middlebury, Naugatuck, Oxford, Prospect, Roxbury, Seymour, Waterbury, Woodbury)
  • Police, Fire, EMS field experience
  • CPR
  • Collect Certification

How To Apply:

Complete application online at; attach Resume & Cover Letter to application


Northwest CT Public Safety Communication Center, Inc., CT Public Safety Jobs


Please direct questions regarding this position to

Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

Applicants are responsible for checking their email and logging into their PoliceApp, PublicSafetyApp, FireFighterApp or EmployementApp account to monitor for emails, scheduling and process updates.

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