Harwich - Full Time Dispatcher

Job Announcement:

 

The Harwich Police Department is seeking a qualified applicant to fill the position of Full Time Police Dispatcher.  Applicants must possess superior communication and customer service skills.  The successful candidate will be required to work holidays and weekends as well as work a variety of shifts which will include days, evening and midnights.

Work is performed under police station conditions; position can involve stressful situations.  Duties include, but are not limited to: Telecommunications, receiving / dispatching emergency and non-emergency calls, greeting the public, computer and clerical work, along with closed circuit security monitoring.  Must be able to multi-task, analyze situations quickly and objectively and make decisions under pressure.

The Town of Harwich is located on Cape Cod and serves 13,400 full time residents.  Due to its summer destination location, the summer population increases to approximately 39,000 residents.  Harwich is made up of seven Villages, East Harwich, Harwich Center, Harwich Port, North Harwich, Pleasant Lake, South Harwich and West Harwich.  Harwich encompasses 21 square miles of land area with 11 miles of shoreline with miles of rivers, 4 harbors, 22 freshwater ponds and 2 reservoirs.  Harwich is home to over 30 restaurants, art galleries, a thriving business district in Harwich Port, walking and bike trails, libraries, arts, culture and music.

The members of the Harwich Police Department believe in making a positive difference in our community by providing legitimate and equitable law enforcement with a strong focus on active community engagement and community service. Our primary concern is the health, well-being and safety of all those we serve, residents and visitors alike.

 

ESSENTIAL FUNCTIONS:

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Dispatches safety, service, and other appropriate personnel to emergency 9-1-1 calls; maintains constant and diligent monitoring of the radio system; coordinates back-up support activities; receives and records telephone calls and requests for service or information; makes initial decisions regarding priorities of calls for service; maintains active computer entries regarding documented complaints; keeps supervisory personnel aware of priority calls and equipment status. Communicates via telephone or radio with other agencies, such as utility companies, alarm services, ambulance companies, town and state highway departments, animal control officers, towing agencies, courts, clerks, hospitals, water departments, etc. Enters relevant information into the LEAPS computer system, e.g., missing persons, articles and vehicles; retrieves various LEAPS information for police officers, as requested. Monitors all radio frequencies in the communications center; ascertains that all radio equipment is properly functioning and reports any breakdown or defects immediately upon discovering them to the officer in charge. Answers inquiries from, and provides information to, the public concerning such things as directions, special events, and municipal services; Directs the public to appropriate sources of information and appropriate personnel. Maintains police incident reporting. Maintains accurate, detailed records, logs, files and other pertinent information. Maintains all certifications, licenses and professional associations in order to keep abreast of current dispatching procedures.

 

Dispatchers must meet the following minimum requirements:

• Minimum of 18 years of age
• A United States Citizen
• High School Diploma or G.E.D.
• Ability to work rotating shifts (nights, weekends and holidays included)

 

Applicants who meet the basic qualifications are selected on a competitive basis. To be considered candidates must successfully complete a selection process that may include:

• Oral Board Interview
• Medical Examination
• Psychological Testing
• Thorough background examination

 

Compensation & Benefits

• Overtime available
• Health Insurance(75/25)
• Educational incentive
• 13 Paid Holidays per year
• Paid Sick, Vacation and Personal time
• Continuous Training & Professional Development Opportunities
• Shift Differentials
• 4/2 schedule
• Longevity

SALARY RANGE

• $47,658.10-$60,861.96 - Dependent on qualifications and experience

The Harwich Police Department actively encourages all interested persons to apply for this career-oriented position.

The Harwich Police Department is an equal opportunity employer. 

 

Please direct questions regarding this position to awalinski@harwichpolice.com