Job Announcement:

POSITION AVAILABLE

“Certified ONLY” Overnight Shift Dispatcher

Fulltime shift:  7pm to 7am following a Pitman Schedule (36 hrs one week and 48 the next with every other week with a 3-day weekend off).

DESCRIPTION:

To manage the incoming communication for the Police, Fire and EMS 911 system and routine calls and transmit information to the proper officer, agency or unit of the Departments in a timely manner. 

• Receives incoming telephone messages and complaints, maintains a record thereof and assigns an incident number where required.
• Relays all messages and complaints received by telephone or otherwise to the proper officer, agency or unit of the Departments.
• Receives and transmits radio communications as may be required. Keeps continual radio communication with all police, fire and EMS vehicles on the road.
• Provides pre-arrival instructions as outlined by department procedures to callers when necessary.
• Act as greeter to building guests/visitors. Must handle paper form requests and provide information as available.
• Responsible for security system operations and 911-system being correct and properly maintained.
• Transmits over the collect system only those messages authorized by competent authority and keeps information received over that system in strict confidence.
• Keeps all emergency medical calls in strict confidence and transfers any requests for fire or EMS information to a department officer
• Operates computer for entry of police records, ems charts, fire records, incident reports, and search programs as required.
• Maintains all material relating to police, fire and EMS dispatching
• Regular attendance as required by the position
• Have the ability to hear and sit for extended periods of time

QUALIFICATIONS:

• High School graduate.
• Experience in radio procedures and operation of computerized information retrieval systems desirable.
• Data Entry 35 w.p.m.
• Ability to deal with the public using tact, diplomacy and discretion.
• Knowledge of all streets, buildings and general information regarding the Town.
• Current NCIC/Collect clearance, Telecommunicator and EMD and must remain certified.
• Previous experience as a dispatcher.

HIRING RATE:

Starting rate is $31.71 UPSEU Grade 16, Step 1 

With a shift differential for the overnight shift of $1/hr 

Please direct questions regarding this position to personnel@ridgefieldct.gov